Terms of sale and return of goods
1. General provisions
1.1. These terms and conditions apply to all purchases made at Põrandakeskus OÜ (hereinafter referred to as the salon ).
1.2. Põrandakeskus does not engage in distance selling (e-shop, sales by telephone or e-mail). All sales contracts are concluded on site in the salon , where the customer has the opportunity to examine the goods before making a purchase decision.
1.3. Payment for the goods is made either in cash, by card or by invoice. If the customer has previously examined the goods and then pays based on the order or invoice, the transaction is considered a contract concluded in the salon .
2. Ordering and availability of goods
2.1. Põrandakeskus offers both in-stock products and made -to-order and custom-made goods.
2.2. When placing an order, the customer undertakes to check that the products, quantities and finishes are indicated correctly.
2.3. The order is considered confirmed and the contract concluded after payment of the order or invoice (or partial payment in advance) or conclusion of a corresponding agreement.
3. Custom-made products
3.1. A custom-made product is a product that is manufactured or processed according to the customer's individual wishes - for example, according to a specific size, color, pattern, finish or quantity.
3.2. Special order products are ordered from the supplier specifically for the customer and are not usually kept in stock.
3.3. A special order cannot be cancelled or returned after the order has been confirmed and the invoice (or partial prepayment invoice) has been paid, unless the goods are defective or do not meet the conditions specified in the order.
3.4. Before confirming a special order, the customer must ensure that all order details (product name, shade, dimensions, quantity, delivery time, etc.) are correct.
3.5. In the case of special orders, Põrandakeskus is not responsible for possible delivery delays on the part of the manufacturer if they arise from the circumstances of the manufacturer or transport partner.
4. Receipt of goods
4.1. The goods are collected from the Põrandakeskus warehouse, in the salon or , as agreed, via a transport service.
4.2. Upon delivery of the goods, the customer must check the quantity, condition and compliance of the product with the order.
4.3. Subsequent claims regarding obvious defects, incorrect quantity or incorrect product will not be accepted if these could have been identified at the time of delivery.
5. Return of goods and withdrawal from the contract
5.1. Since all sales contracts are concluded on-site at the salon , the 14-day right of withdrawal (pursuant to § 53 (4) (3) of the Estonian Sales Act) does not apply , which applies only to distance and door-to-door sales.
5.2. Goods in stock may only be returned with the Seller's prior consent and if:
- the goods are unused, in their original packaging and fit for sale;
- the refund will be made within a reasonable time after purchase;
- The customer presents a purchase invoice or receipt.
5.3. Custom-made products and special orders are not eligible for return unless the product is defective or incorrectly delivered.
5.4. In the event of a defective product, the customer has the right to replacement or repair in accordance with the provisions of the Law of Obligations Act.
6. Submission and procedure of claims
6.1. If the customer discovers a defect in the goods, a written complaint must be submitted to the e-mail address or in person at the salon. The complaint must include:
- client name and contact details;
- purchase invoice or receipt number;
- name of the goods, description of the defect and, if possible, photos;
- recommended solution (replacement, repair, compensation, etc.).
6.2. The Floor Center will respond to the claim within 15 calendar days of receiving it.
6.3. The customer has the right to file a claim within 2 years from the date of delivery of the goods.
6.4. During the first 6 months after purchase, it is assumed that the defect existed at the time of sale, unless the seller proves otherwise.
6.5. The Floor Center is not responsible for defects that have arisen:
- as a result of improper installation or maintenance;
- using the goods in a manner that does not comply with the manufacturer's instructions;
- due to normal wear and tear.
7. Liability and dispute resolution
7.1. Põrandakeskus is liable for non-compliance of the product with the terms and conditions of the contract to the extent provided for by law.
7.2. Disputes will be resolved primarily by agreement between the parties.
7.3. If no agreement is reached, the dispute will be resolved in accordance with the laws of the Republic of Estonia by the Consumer Disputes Commission or in court.
8. Return and exchange of goods
8.1. If the fault is not the Seller's and the product corresponds to the order, the Seller agrees to buy back the goods, but applies a 50% discount . The refund will be made to the Buyer immediately after the goods are returned.
8.2. If the fault is not the Seller's, the Seller may, by agreement with the Buyer, take the goods on commission , applying a 30% discount . In such a case, a refund will be made to the Buyer after the resale of the goods.
8.3. If the product does not comply with the order and the responsibility lies with the Seller, the Seller will take back the goods at full price and refund the entire amount paid to the Buyer immediately.
9. Modification of the Terms
9.1. Põrandakeskus reserves the right to amend and supplement these terms and conditions by publishing the amendments on the website.
9.2. Changes to the terms and conditions do not affect contracts already concluded.